Refund policy

Refund Policy

At AUXFRAME, we prioritize customer satisfaction. Please review the following policy regarding refunds and returns:

Returns

We do not accept returns for change of mind, as each item is made to order. However, we are committed to resolving any issues with faulty or damaged items.

Faulty or Damaged Items

If your order arrives faulty or damaged, please contact us within 7 days of receiving it and provide pictures of the product, shipping label, packaging, and receipt. We will thoroughly investigate the situation.

Resolution Process

Upon review, if the item is found to be faulty or damaged, we will either offer you a refund or replace the order free of cost. Please note that it may take up to 12 to 20 business days for the resolution process to be completed.

Cancellation

We do not accept cancellations after an order has been placed. This is to streamline the ordering process and ensure timely delivery of your item.

If you want to contact us , you contact us through our ''CONTACT PAGE'' .